Good Customer Service – What to Do as an Internet Marketer

Some people make the mistake of disregarding customer service when running an online business. The fact of the matter is that making money in any realm is dependent upon your ability to sustain very high customer service standards. It’s a fact of human nature that people want to be treated like individuals instead of cash sources. If you just set up your page and wait for people to come to you, you might make some money. The return business of your customers is what really earns you more money. Offering excellent customer service is actually pretty easy. You can give your customers a better experience right now with the following ideas.

As soon as you make a sale, be sure to get the person’s mailing address so you can send them a nice, handwritten note that tells them how appreciated they are. Naturally, this will be a much easier task to undertake if you run small business or else you may find yourself doing hundreds or thousands each day. But if your business is small, these little things you can do will make a huge difference.

When you send a handwritten thank you note to your customers you are endearing yourself to them and offering them encouragement to buy from you if they need your service again. It should not take more than a few minutes for you to create a decent thank you note. However, this simple act could net you bundles of return customers.

Look over the quality of the pages on your web site and make sure they are written well and attractive. Correct any mistakes in spelling or grammar. People surfing the internet don’t know you; your website is going to determine their opinion of you. A site full of typos and mistakes may make visitors doubt the quality of your products. If you have trouble with writing, it’s worth paying a writer to help you! If you go to forums related to freelancing or internet marketing you can find many writers and editors offering their services.

Your e-mail should always be working right. The last thing you want is for potential customers to write to you and have their message returned to them. If you clean out your inbox so it doesn’t get filled beyond capacity this should not be a problem. Another consequence of too many bounced emails is that you may even get labeled as a spammer!

When you start to look for ways to improve the way you serve your customers, you will see there are many things you can do. You have to get past the myth that customer service is something only traditional businesses have to worry about.

This is something to be aware of if you want to please your existing customers and get new ones. Everyone wants to feel that they are important and respected. If someone who buys something from you feels that the interaction has been pleasant, that they’ve gotten a good deal and that they can feel secure in their purchase, then you’ve provided good customer service. It’s fairly simple once you get the hang of it!

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